How to Contact Kenya Airways Customer Service in Guangzhou – Full Guide

Kenya Airways operates a reliable customer service center in Guangzhou, China, to support travelers flying between Asia and Africa. Whether youre booking a new ticket, facing travel disruptions, or need help with baggage, the customer service team is trained to offer timely and professional assistance. The Guangzhou office serves as a convenient local point for resolving travel-related concerns efficiently.

Ways to Contact Kenya Airways Customer Service in Guangzhou

• Visit the Local Office
  The customer service team is available at the Kenya Airways office in Guangzhou, where you can speak directly with a representative for help with bookings, rebooking, and other inquiries.

• Phone Support
  Call the office during business hours to speak with an agent who can assist with ticket changes, flight updates, or travel policies.

• Email Assistance
  Some queries such as refund requests, group booking details, or special assistance arrangements can be handled via email for a written response.

• In-Person Support at the Airport
  Kenya Airways staff are also available at the check-in counters in Guangzhou airport to provide last-minute help, boarding guidance, or baggage issue support.

Services Handled by Customer Service

• Flight Booking and Modifications
  Make new reservations, adjust travel dates, or change flight routes.

• Ticket Cancellations and Refund Inquiries
  Cancel tickets and check refund eligibility based on fare rules.

• Baggage Claims and Information
  Report delayed, lost, or damaged baggage and inquire about luggage limits.

• Travel Documentation Support
  Get information on required travel documents, visas, and vaccinations.

• Check-in and Boarding Support
  Assistance with online check-in, boarding passes, and airport procedures.

• Flying Blue Loyalty Program Support
  Help with account access, points management, and program benefits.

• Special Services
  Request support for travelers needing wheelchair assistance, traveling with infants, or unaccompanied minors.

Best Time to Contact

• During weekday business hours for non-urgent inquiries

• At least 24 to 48 hours before departure for ticket changes

• As early as possible if you're traveling with special requirements or in a group

Tips Before Contacting

• Keep your booking reference or e-ticket number ready

• Prepare identification or passport details

• Write down your specific questions or travel concerns

• For email inquiries, clearly mention your full name, flight details, and contact information

Conclusion

Kenya Airways customer service in Guangzhou is committed to offering responsive and personalized assistance to every passenger. With multiple contact options and a knowledgeable support team, travelers can rely on timely help for any issue related to bookings, baggage, documentation, or travel policies. Whether visiting the office or calling for help, the Guangzhou team is ready to ensure a smooth and stress-free travel experience.