Salesforce Service Cloud Phone Integration with 360 SMS App

If you want to make customer calls easier inside Salesforce, the 360 SMS App gives you a simple way. It offers easy Salesforce Service Cloud phone integration, so your team can make and receive calls without leaving Salesforce.

With this app, your support team can talk to customers, see their details, and take notes—all in one place. No need to open other apps or switch screens. Everything works inside your Salesforce Service Cloud.

The 360 SMS App uses phone and Salesforce features together. It lets you click to call, log calls, record them, and route them to the right person. When a customer calls, their name and past chats show up on the screen. This helps your team talk better and faster.

Key features of 360 SMS App’s phone integration:

• Call customers by clicking their number in Salesforce

• See caller name and details before picking up

• Save all calls and notes automatically

• Send pre-recorded voicemails

• Route calls to the right agent

• Watch and check live calls

This Salesforce Service Cloud phone integration helps your team work faster. It saves time and gives better service to your customers. All call info gets saved, so you can check it later if needed.

The app works with many phone systems like cloud phones and VoIP. It’s also easy to change based on your company’s needs. Small or big teams can use it without any problem.

You don’t need to be a tech expert to set it up. The 360 SMS team will help you start. Once it’s ready, your team can handle calls better and respond to customers quickly.

If your team already uses Salesforce Service Cloud, adding phone support is a smart move. It helps you keep all chats, messages, and calls in one place. This way, nothing gets missed, and your team stays on track.

The 360 SMS App makes customer calling simple and smooth. Your agents don’t waste time, and your customers don’t wait long. It’s a win-win for both sides.

In short:

360 SMS App gives you a smart and easy Salesforce Service Cloud phone integration. Make calls, view customer info, and log everything without leaving Salesforce. Help your support team do their best and keep customers happy.

Want to know more? Call us at +1 (323) 641-4417 to get started or ask for a free demo.
Let 360 SMS App help you improve your phone support inside Salesforce.